Nudges are everywhere. Whether you’re traveling through the airport, scrolling through social media, or running routine errands, chances are you’re being nudged throughout your typical day. But promises of nudges are even more ubiquitous - even though most don't fit the definition. Every day there are new apps that promise unobtrusive, science-based nudges, but most are simply notifications. Well-timed calendar reminders or pop-up notifications can be useful to manage a chaotic, overly booked schedule, but they do not fit the definition of a nudge, or come with the behavior change associated with nudges. My current favorite example? An app that promises nudges, and provides a weekly digest of local outdoor activities. The list of current events is nice, but it’s not targeted based on my goals or current behaviors, and doesn’t do anything to help me make a positive behavior change.
The sweeping promise of behavior change from highly generalized ‘nudges’ applies to the employee survey world as well. Many offerings promise to drive meaningful improvements in organizations through nudges attached to highly generalized surveys. When ‘nudges’ are reminder-based, and driven by content that isn’t specific to an organization’s goals, they aren’t nudges at all. A nudge, conceptualized by the field of behavioral economics, is a targeted intervention that helps individuals define choices and make processes easier. A nudge should help an individual, the nudg-ee, live up to their own goals for positive behavior change. There are multiple types of nudges:
Social Norms/Pressure: Aligning with how people want others to see them
Context: Illustrate the implications of actions
Change defaults: Reduce an individual's mental load
Reinforce commitments: Focus on the future
Nudges help individuals live up to their own good intentions by making the ‘positive’ choice more obvious, and easier to commit to. So, a nudge is often not for experts who think deeply about these choices day to day. Nudges are most helpful when:
Tasks are difficult or unfamiliar
When someone is unsure of how they will act
When they are used with regularity
When they align with motives
Nudges are absolutely applicable to survey work – they can help us collect more actionable data, and make the action planning process more straightforward for managers. However, this must be designed in a way that is customized to the specific goals and content for each organization, and implemented in a way that’s aligned with the culture and rhythms employees in each organization are accustomed to.
Partner and Vice President Victoria Hendrickson, PhD, works to strategically design and administer employee surveys, customer surveys, and linkage research. Across these tools, she works to gather data that helps leaders address their organization’s unique strategic challenges and to present findings as an insightful story that guides meaningful change. Victoria conducts research on survey comments, nudges, organizational ambidexterity, and innovation. Her recent research has led to the development of OV VOICE, the Value-Optimized, Intelligent Comment Extractor, an AI tool that identifies the most useful and meaningful comments. Victoria is the author of Needle in the Haystack: Finding and Acting Upon the Most Useful Comments; additionally, she regularly presents at national and international conferences. She received her undergraduate degree in Social Psychology from Saint Mary's College of California, and her PhD. in Organizational Psychology at Alliant International University. Questions or comments? Email Dr. Hendrickson directly.